Sustainable business

As a sustainable business, we want to embed sustainability into our business operations and value chain to amplify the pace and scale of our impact.

Empowering our people – Empower our talent pool by upgrading their sustainability capabilities and equipping them with skills for the future.
Establishing sustainable operations and value chain – Embed sustainability in our day-to-day operations as a business, including with our suppliers and partners, and setting sustainability-linked KPIs for all people managers by 2026.
Harnessing thought leadership to shape the agenda – Leverage our advocacy power to shape a sustainability agenda that places emerging markets considerations at the forefront.

Empowering our people

To deliver our ambitious strategy, we are mobilising our more than 15,000 colleagues behind our new purpose. We have developed a new people and culture strategy to create an environment where our talent can grow, and maintain a high-performance culture for long-term resilience. Our leaders are driven by values and nurture a culture that fully understands who we intend to be and how putting our putting people and customers at the heart of everything we do will help us win.

Responsible working practices and health and safety

We aim to ensure that our health and safety management processes meet and exceed regulatory and statutory requirements, follow best practice where possible and are integral to the way in which we manage our business operations. We continue to create a supportive, inclusive and conducive work environment to foster health, safety and wellbeing at work.

Establishing sustainable operations and value chain

For us to meet our customers’ expectations and be truly sustainable, we must ensure responsible business practices inside our own organisation and across our value chain. Having a sustainable business also means we need to take approach the use of technology including AI in a responsible way.

Managing our direct impact on the environment

We seek to actively reduce our direct impact on the environment in line with our purpose of improving the lives of our customers and their communities. To understand our impact, we measure our environmental performance and take action to improve our performance. We have set a target to become carbon neutral across our Scope 1 and 2 (market-based) emissions by the end of 2030. We aim to deliver a 25 per cent reduction per full time employee (FTE) in our operational emissions from a 2016 baseline, then abating the remaining emissions via carbon offsetting initiatives. We are ahead of the emissions reduction trajectory required to meet our 2030 target.

Responsible procurement practices

Our Group Code of Conduct outlines the values and standards that are required by each of our suppliers. Our new Group Third Party Supply and Outsourcing Policy came into effect on 1 January 2022. This Policy has further strengthened our guiding principles for onboarding suppliers responsibly, as well as requiring ongoing risk assessment and service monitoring. Our new Policy also introduced responsible supplier guidelines which include additional considerations for a supplier’s environmental, social and governance practices. We are committed to ensuring that slavery, human trafficking, child labour or any other abuse of human rights has no place in our organisation or supply chain.

Responsible environmental practices

We seek to actively reduce our direct impact on the environment by taking active measures to improve our environmental performance. Our Group Environment Policy covers environmental laws and regulations with respect to emissions, energy consumption, water use, waste disposal, environmental supply chain management and the application of risk management principles for all property-related matters.